I pray for you to burn in hell

[technoir]

While this is a bit of rant let me say that no one here is the guity party. I dont often write about the customers I have to deal with. I guess I always sort of thought it improper. I deal with confidential information daily and I do indeed take that seriously. As some of you know I work at earthlink. I work in saves, which is to say I am responsible for finding out why someone wants to cancel, find a solution for said problem, and save the customer.

Now yes I know this can be annoying to some folks when they call to cancel. The easiest thing to do is let me make my 2 attempts at least and be about your way. It is quicker and more pleasent. Yelling at a customer service guy for the wait times is both pointless and unneeded as he can do little to correct it. Besides nine times out of ten if you had a problem with the service a guy in my position can not only find it but fix it if you let them. All that being said I am used to being cursed. People get fed up and just want to yell at someone. I do get that. I will not put up with to much abuse but I am somewhat thick skinned.

Today went past that.

(after verifying things.)
Me: Okay caller, You say want to cancel? I am sorry to here that. What seems to have been the problem.

caller: (in a hateful voice)No problem just cancel me.

Me:Okay, I can do that, but I mean if it is something we did, it would be helpful to know.

caller: (yelling)I am not interested in talking to you about your fuck ups. Give me my confirmation number and god damn you to hell.

Me: Okay, okay I can get on that but I need to ask you not yell or curse okay?

caller:(in a calm and very serious tone)Oh I am not cursing, I am mearly praying to god that you personally burn in hell.

Okay I get being angry, but what the fuck?! I mean it caught me so off guard I think I could a cried. I mean how the hell am I suppose to deal with that. I can deal with insults and even threats but to have someone litterally wishing me to recieve eternal damnation. someone I dont know and I have never done anything too.

I have to get off the fucking phones.

Okay I will put my bitterness away now.

TechNoir

Comments

[cearafox.livejournal.com]

I hope everything gets better for you at work.

Lil'Jess

[technoir.livejournal.com]

Thanks.

I think I need to beat up something though.

TechNoir

WOW!

[speaks.livejournal.com]

Thats pretty amazing.

I'll tell you what. I'll pray that you go to heaven and eternal bliss.

I make no guarantees, but at least it should cancel out this other guy. :)

Re: WOW!

[technoir.livejournal.com]

It's not so much that I believe that this bozo effected that verdict one way or another. It is that I managed to garner that kind of hate from someone I never did anything to.

The thought however is appreciated.

TechNoir

that SUCKS!

[stringstooshort.livejournal.com]

what a jerk!!!!!
but, you know, what goes around comes around.

ps--i know i don't comment too much, but i read all your posts with mucho enjoymento. ;p

Re: that SUCKS!

[technoir.livejournal.com]

I will simply say ditto. I read your posts alot as well. Zeppo told me to and we all listen to zeppo.

TechNoir

[god-magnus.livejournal.com]

I think that guy shops at my store.
It was good seeing you at the con.
Take care.

Re:

[technoir.livejournal.com]

good seeing you as well.

As I said last night

[silverdawnatl.livejournal.com]

That sucks. I personally don't think I could do it, I can do customer service where I have a chance to actually help, but I'm just not made to handle the bitch line. *sigh* oh well.

You are a better man than I Gunga-din.

S~

Re: As I said last night

[technoir.livejournal.com]

You know it would be so much easier if I could be as clever and ruthless as my charicters. Sadly I am essentially a nice guy.

must work on my inner bastard.

TechNoir